Welcome to the New Song of Stones. You may begin making magic with the crystals while we continue to add crystals and work behind the scenes on the design.

Shipping

PREPARING YOUR CRYSTALS

Each crystal packaged with care and respect.  They are sent off in a ceremony of sound and lovingly wrapped with lavender and dried flowers to cushion their journey.

FOR MY CUSTOMERS DOWNUNDER, please note that Customs does not permit me to send the dried flowers. Your crystals are sprinkled with Fairy Dust when available (which is actually tiny silvery sparkly specks of Pyrite) and wrapped with extra tissue.

PACKAGING

We honour our commitment to the earth and to the 7 generations that came before us and the 7 generations that come from us by using environmentally friendly packaging materials wherever we can and recycling packaging materials whenever we can. We use string instead of tape to wrap the crystals. We continuing to look for ways to soften our environmental footprint. It take more effort and thought but we are aware of the impact of each of our choices.

SHIPPING

Shipping is as an important part of your connection with your crystal(s) as any. Getting your packages to you in the best way possible is our priority. We have searched and tested several options and have found one that gets your package to you in the quickest and most reliable way at a reasonable flat rate shipping fee. 

NOTE:  Oversized packages are subject to additional fees. If your package is oversized, we will contact you with your options before shipping.

Cyrstals are shipped from Canada within 3 business days of receipt of payment.

 

ETA

WITHIN CANADA:  1 to 3 business days.

TO THE UNITED STATES: 4 to 7 business days.

INTERNATIONAL:  6 to 10 business days.

PLEASE NOTE:  ETA are estimates and don't account for customs delays.

EXPRESS SHIPPING

If you need your package in a rush, please contact me for a quote on express shipping.

INSURANCE

Packages within Canada and the U.S. are insured for contents valued up to $100.  Additional insurance is available for a nominal fee.  There is no insurance available on International packages for the service we offer.  International Customers wishing insurance/tracking can request a quote.  Rates start at $45.

U.S. AND INTERNATIONAL SHIPPING - CUSTOMS FEES

Please note that shipments sent into the U.S. from Canada may be subject to Duty and Taxes.  It is the responsibility of the customer to pay for any U.S. Duty, Taxes or other Customs fees.  Please check with U.S. Customs for further details.

GIFT WRAPPING

If you are buying stones for someone as a gift, I offer gift wrapping services, including a card with a personalized message.

GUARANTEE

It is important that you are happy with your crystal or stone.  If for any reason you are not happy with your crystal, stone or any other item you purchased (unless otherwise stated in the individual listing), just let me know within a few days of receiving it and I will gladly take it back (in original condition).  I am not able to refund shipping costs at present.  I want you to have a good experience.  Please let me know if there is anything that will make your experience a more positive one!

 

With respect,

Song of Stones