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The Journey

PREPARING YOUR CRYSTALS
Each crystal packaged with care and respect.  They are sent off in a ceremony of sound and lovingly wrapped with lavender and dried flowers to cushion their journey.

FOR MY CUSTOMERS DOWNUNDER, please note that Customs does not permit me to send the lavendar and flowers. Your crystals are sprinkled with Fairy Dust (which is actually tiny silvery sparkly specks of Pyrite)!

PACKAGING
We use environmentally friendly packaging materials wherever we can and we use recycled packaging materials when they are available.

SHIPPING
Shipping is as an important part of your connection with your crystal(s) as any. Getting your packages to you in the best way possible is our priority. We have searched and tested several options and have found one that gets your package to you in the quickest and most reliable way at a reasonable flat rate shipping fee. 

NOTE:  Oversized packages are subject to additional fees. If your package is oversized, we will contact you with your options before shipping.

Cyrstals are shipped from Canada within 3 business days of receipt of payment.

ETA
WITHIN CANADA:  1 to 3 business days.
TO THE UNITED STATES: 4 to 7 business days.
INTERNATIONAL:  6 to 10 business days.

PLEASE NOTE:  ETA are estimates and don't account for customs delays.

EXPRESS SHIPPING
If you need your package in a rush, please contact me for a quote on express shipping.

INSURANCE
Packages within Canada and the U.S. are insured for contents valued up to $100.  Additional insurance is available for a nominal fee.  There is no insurance available on International packages for the service we offer.  International Customers wishing insurance/tracking can request a quote.  Rates start at $45.

U.S. AND INTERNATIONAL SHIPPING - CUSTOMS FEES
Please note that shipments sent into the U.S. from Canada may be subject to Duty and Taxes.  It is the responsibility of the customer to pay for any U.S. Duty, Taxes or other Customs fees.  Please check with U.S. Customs for further details. 

GIFT WRAPPING
If you are buying stones for someone as a gift, I offer gift wrapping services, including a card with a personalized message.

GUARANTEE
It is important that you are happy with your crystal or stone.  If for any reason you are not happy with your crystal, stone or any other item you purchased (unless otherwise stated in the individual listing), just let me know within a few days of receiving it and I will gladly take it back (in original condition).  I am not able to refund shipping costs at present.  I want you to have a good experience.  Please let me know if there is anything that will make your experience a more positive one!
 
With respect,
Song of Stones

ORDER TRACKING

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